Search and notifications
Find inquiries and pages with ⌘K, ask Neo with ⌘J, and see what needs you under the bell.
Three shortcuts help you find your way around: search, Neo and the bell with notifications.
Search (⌘K)
Press ⌘K on a Mac or Ctrl K on Windows, or click Søg… ("Search…") at the top of the menu. Type a name, an email address, a subject or the name of a page.
- Under Sager ("Inquiries") you see the inquiries that match. Press ↵ to open the selected one.
- Under Sider ("Pages") you see the pages in the app that match, for example Plan og forbrug ("Plan and usage") or Mailkonti ("Mail accounts"). You do not need to know the exact name. Words like "invoice", "gmail" or "opening hours" also find the right page.
- At the bottom is Spørg Neo: "…" ("Ask Neo: …"). Choose it, and the question goes to Neo instead of the search.
Pages under Opsætning ("Setup") are only shown to admins.
Ask Neo (⌘J)
On Home, ⌘J / Ctrl J (or the Spørg Neo, "Ask Neo", button) opens a chat with Neo. Esc closes it. Elsewhere in the app, you reach Neo through Spørg Neo in the search or through Neo in the menu. What she can do is described in Ask Neo.
Notifications (the bell)
The bell sits at the top of the menu next to the logo. When there is something new, it gets a dot. Click it to see the list.
The bell collects what you do not see elsewhere:
| Type | When |
|---|---|
| Tildelt til dig ("Assigned to you") | A colleague has given you an inquiry. |
| Til din gruppe ("To your group") | A new inquiry was sent to a group you are in. |
| Nyt svar ("New reply") | A customer has written again on an inquiry you own. |
| Påmindelse ("Reminder") | A reminder set on an inquiry is due. |
| Svarfrist overskredet ("Deadline passed") | An inquiry is past its reply deadline. |
| Nævnt i chatten ("Mentioned in chat") | A colleague has typed @ and your name in Chat. |
| Neo | Neo has paused auto-reply for a category. |
Click a notification to go to the inquiry or the conversation. Markér læst ("Mark read") at the top clears them all.
When Neo pauses auto-reply
If you correct Neo three times in seven days in a category where she replies on her own, she stops replying on her own in that category and tells the company's admins in the bell. The notification has two buttons:
- Se rettelserne ("See the corrections") opens the Neo page at Hvad hun må ("What she may do"), where you can read what you corrected.
- Start igen ("Start again") lets her reply on her own again right away.
Read more in Auto-reply.
New inquiries and unread chat messages are not counted in the bell. They show as numbers next to Henvendelser ("Inquiries") and Chat in the menu.