Use Kaneo in ChatGPT and Claude
Connect Kaneo to ChatGPT or Claude so you can ask about your inquiries, calls and Neo's knowledge from there.
Once Kaneo is connected, you can ask ChatGPT or Claude: "What is waiting for me today?", "Find the email from Jensen about the quote" or "Write a draft reply to the latest table booking inquiry". The assistant looks it up in Kaneo and answers with links to the inquiries.
You sign in with your own Kaneo account. No API key is needed.
What you need
- The address:
https://app.kaneo.ai/api/mcp - Your Kaneo account
- ChatGPT or Claude on a plan that allows custom connectors. This depends on your plan with them.
Connect in ChatGPT
Open Settings, choose Apps & Connectors, and turn on Developer mode under Advanced settings. On ChatGPT Business or Enterprise, your OpenAI admin may need to turn it on.
Press Create (or Add connector). Enter the name Kaneo, the address https://app.kaneo.ai/api/mcp, and choose OAuth as the sign-in method.
Press Connect. You are sent to Kaneo: sign in as usual, choose the company, and press Giv adgang ("Allow access").
Back in ChatGPT, pick Kaneo in a new chat and ask your question.
Connect in Claude
Open Settings, choose Connectors, and press Add custom connector. On Claude Team and Enterprise, an owner adds it in the organization settings.
Enter the name Kaneo and the address https://app.kaneo.ai/api/mcp, and press Add.
Press Connect. You are sent to Kaneo: sign in, choose the company, and press Giv adgang ("Allow access").
Turn Kaneo on in a chat (under tools), and ask away.
The menus in ChatGPT and Claude change from time to time. If a button isn't there, search for "connector" in their settings.
The "Allow access" page
Kaneo's page says, for example, ChatGPT vil gerne have adgang til Café Nora i Kaneo ("ChatGPT would like access to Café Nora in Kaneo").
- Company: if you belong to several companies, choose one. The access only applies to that one.
- Access: read inquiries and calls, search Neo's knowledge, write drafts and internal notes, and add new knowledge. Untick anything the assistant should not be able to do.
- Afvis ("Decline") sends you back without giving access.
What the assistant can do
| Ask, for example | What happens in Kaneo |
|---|---|
| "Search for inquiries from Jensen" | Searches the inquiries |
| "Show that inquiry" | Gets the summary, latest messages, internal notes and the call transcript |
| "Who called in the last 7 days?" | Shows Neo's recent calls |
| "What is waiting for me?" | The same as "Venter på dig" in the Neo overview |
| "What does our knowledge say about parking?" | Searches Neo's knowledge |
| "Write a draft reply" | Saves a draft on the inquiry. It is never sent |
| "Add a note that the customer will call back" | Saves an internal note |
| "Teach Neo our new opening hours" | Adds a note to Neo's knowledge |
The assistant can never send anything to your customers. Drafts wait in Kaneo, and you send them yourself.
What the assistant cannot do
- More than you can. The assistant has exactly your role in Kaneo, checked on every question. If you are a staff member, it cannot, for example, add knowledge for Neo. If your role changes, or you are removed from the company, it applies immediately.
- See other companies. A connection applies to one company.
Privacy
What the assistant reads in Kaneo is sent to the AI provider you use (OpenAI for ChatGPT, Anthropic for Claude) and processed under your own agreement with them. Kaneo is not a party to that agreement. Only connect if your company is comfortable using that provider for customer data.
- CPR numbers, card numbers and account numbers are always removed before anything is sent.
- If the company has turned on Skjul personoplysninger for AI ("Hide personal data from AI"), the assistant sees placeholders like
<PERSON_1>instead of names, emails and phone numbers. The link in the answer opens the inquiry in Kaneo, where you see everything. - In clinic mode the assistant only sees who and when, never message text, summaries or call transcripts.
- Every lookup the assistant makes is recorded in Kaneo. Opening an inquiry appears in the access log as you "via ChatGPT" or "via Claude".
Remove access
Open the profile menu, choose Profil ("Profile") and then Log ind og sikkerhed ("Login and security"). Under Forbundne AI-assistenter ("Connected AI assistants"), press Fjern adgang ("Remove access"). The assistant loses access immediately. You can always connect again.
Good to know
- Access renews by itself, so you don't have to sign in every day. In clinic mode you sign in again after 12 hours.
- Each connection can make 60 lookups per minute.
- To build your own integration with a fixed key instead, see MCP with an API key.