Kaneo Voice billing
What Kaneo Voice costs, how extra minutes and the spend limit work, and how to buy, add or cancel the phone line.
Kaneo Voice comes in two tiers. Both include 300 minutes a month and the same features, are billed monthly and have no lock-in. Prices include VAT.
| Tier | Per month | Extra minutes | AI model |
|---|---|---|---|
| Basis | DKK 695 (DKK 556 excl. VAT) | DKK 1.99/min | Claude Sonnet |
| Pro | DKK 995 (DKK 796 excl. VAT) | DKK 2.49/min | Claude Opus, fast |
The only difference is the AI model. Basis is good. Pro is the fastest and smartest. What Neo does on the phone is described under Kaneo Voice.
New prices. Neo now runs on stronger AI models and has new features in both tiers: a Danish model that hears when the caller has finished speaking, taking over a call from the app, branch packs, hold music and recognising callers who ring again. If you are already a customer, you keep the old price (DKK 695/mo and DKK 1.49/min) until 1 January 2027. Then you move to Pro, unless you choose Basis under Opsætning → Plan og forbrug before then. If you don't want to continue at the new price, you can cancel for free before the change.
Buy Kaneo Voice
You can get Kaneo Voice in two ways:
- On its own. On kaneo.ai, choose Kun telefonen ("Only the phone") when you sign up. You get the phone, a small inbox for calls and messages, up to 3 users and the knowledge base. Email and forms are not included. You can add a plan later.
- As an add-on to a plan. On kaneo.ai, choose Mail, formularer og telefon ("Email, forms and phone"). If you already have a paid plan, an administrator clicks Tilføj Kaneo Voice · fra 695 kr./md. ("Add Kaneo Voice · from DKK 695/mo") under Opsætning → Kaneo Voice or Opsætning → Plan og forbrug ("Setup → Plan and usage"). You choose Basis or Pro and a spend limit, see I dag betaler I ("Today you pay"), and pay with your saved card.
Kaneo Voice is its own subscription next to the plan. If your plan is monthly, it renews on the same day as the plan. See Billing and plans.
Switch between Basis and Pro
Under Opsætning → Plan og forbrug an administrator can switch tier at any time. The switch applies from the next period, and nothing is charged that day. Until then you can click Fortryd ("Undo").
After you buy, we buy a number for you and set the line up within 1 working day. Then you forward your own number to Neo when we tell you to.
Minutes
The 300 included minutes reset each month on the day Kaneo Voice renews. Unused minutes don't carry over.
Extra minutes cost DKK 1.99 per minute on Basis (DKK 1.59 excl. VAT) and DKK 2.49 per minute on Pro (DKK 1.99 excl. VAT), incl. VAT. They're added to the next Kaneo Voice invoice.
Under Opsætning → Plan og forbrug ("Setup → Plan and usage"), Minutter ("Minutes") shows the minutes used of 300, how many extra minutes you've used, and what they cost so far. Administrators get an email and a banner when Neo has used 80 % and 100 % of the included minutes.
Spend limit for extra minutes
The Loft for ekstra minutter ("Cap for extra minutes") decides how much you can spend on extra minutes per month. You choose it when you buy, and you can change it any time under Plan og forbrug.
| Cap per month | Basis, roughly | Pro, roughly |
|---|---|---|
| DKK 0 | no extra minutes | no extra minutes |
| DKK 250 | 125 extra minutes | 100 extra minutes |
| DKK 500 (default) | 251 extra minutes | 200 extra minutes |
| DKK 1,000 | 502 extra minutes | 401 extra minutes |
| Intet loft ("No cap") | unlimited | unlimited |
When the cap is reached, Neo still answers the phone, but only takes messages for the rest of the period. The bill never goes over the cap. A banner says Loftet for ekstra minutter er nået ("The cap for extra minutes is reached"), and administrators get an email. Click Hæv loftet ("Raise the cap") to let Neo continue as normal.
Cancel Kaneo Voice
Under Opsætning → Plan og forbrug ("Setup → Plan and usage") → Opsig abonnement ("Cancel subscription"), click Opsig ("Cancel") next to Kaneo Voice. It stops at the end of the period, and your plan continues unchanged. Until then you can click Genoptag ("Resume").
When Kaneo Voice stops, calls go straight to you again. Remember to remove the forwarding from your own number.
If you want to change your Neo number, click Skriv til os ("Write to us") on the Kaneo Voice page.
When a payment fails
If the payment for Kaneo Voice doesn't go through, Neo keeps answering the phone as normal while Stripe tries again for about 2 weeks. If the account is then paused, Neo only takes messages until the card is updated. See Plan and usage.