Billing and plans
What Kaneo costs, what each plan includes, how VAT and currency work, and how the plan and Kaneo Voice are billed as two subscriptions.
Kaneo has three plans for email and forms (Essential, Pro and Business) and one phone product, Kaneo Voice. You can buy a plan, Kaneo Voice on its own, or both. All prices include Danish VAT (moms), and there is no lock-in.
The plans
Inquiries are unlimited on every plan. What sets the plans apart is credits for Neo, users and sources.
| Essential | Pro | Business | |
|---|---|---|---|
| Monthly | DKK 99/mo | DKK 199/mo | DKK 399/mo |
| Yearly | DKK 948/yr (DKK 79/mo) | DKK 1,908/yr (DKK 159/mo) | DKK 3,828/yr (DKK 319/mo) |
| Credits per month | 75 | 200 | 500 |
| Users | 3 | 10 | 50 |
| Active sources | 3 | 15 | 50 |
| Connected inboxes | 1 | 3 | 10 |
| Active rules | 5 | 20 | Unlimited |
| Groups | , | 5 | Unlimited |
| Knowledge base storage | 1 GB | 5 GB | 25 GB |
| Webhooks | , | Yes | Yes |
- You pay monthly or yearly. Yearly saves 20 %. Quarterly billing is no longer sold. If you already pay quarterly, it keeps running at your current price.
- Enterprise (unlimited credits, users and sources) is agreed directly with us. Write to kontakt@kaneo.dk.
- Nonprofit is granted by us to approved organisations. It has all the manual features, but no Neo and no credits.
Kaneo Voice
Kaneo Voice lets Neo answer your phone. It comes as Basis at DKK 695 and Pro at DKK 995 per month, both including 300 minutes and with the same features. Pro is the fastest and smartest. Extra minutes cost DKK 1.99 (Basis) or DKK 2.49 (Pro) per minute, up to a spend limit you choose. Kaneo Voice is always billed monthly.
You can buy Kaneo Voice on its own, without a plan, or add it next to a plan. See Kaneo Voice billing.
Two subscriptions: plan and Kaneo Voice
If you have both a plan and Kaneo Voice, they are two separate subscriptions on the same card:
- Each one has its own renewal date and its own invoice.
- You can cancel one without touching the other. If you cancel the plan, the phone keeps running, and the other way round.
- A yearly plan and a monthly Kaneo Voice can run side by side. If your plan is monthly, Kaneo Voice renews on the same day as the plan.
Credits and credit packs
A credit is one thing Neo does for you, for example reading and sorting a new inquiry or writing a draft. Phone calls don't use credits.
- Credits reset when the plan renews. Unused credits don't carry over.
- If you run out, inquiries still come in, but Neo stops writing drafts until the period resets.
- You can buy 100 extra credits for DKK 129. The pack is used after your plan's credits and is valid for 12 months. See Plan and usage.
You get an email and a banner when you've used 80 % and 100 % of the month's credits.
VAT and currency
- All prices are shown including VAT. For a Danish business, 20 % of the amount is VAT, for example DKK 39.80 of DKK 199. The invoice shows the amount excluding VAT and the VAT separately.
- A business outside Denmark that doesn't pay Danish VAT (reverse charge, or outside the EU) pays the same amount, and then it's all net. The invoice says reverse charge.
- Currency follows the country: Danish businesses pay in kroner (DKK), all others in euros (EUR). Monthly prices in euros are €13, €27 and €53, and Kaneo Voice is €93.
- When you buy, the CVR or VAT number is optional. If you add it, it's printed on the invoice.
Trial
You can't start a trial yourself. If you'd like to try Kaneo first, write to kontakt@kaneo.dk or click Kontakt os ("Contact us") under Vil I prøve først? ("Want to try first?") on kaneo.ai, and we'll set one up for you.
When a trial is about to end, administrators get an email and a banner: Din prøveperiode slutter om … dage ("Your trial ends in … days"). Click Vælg en plan ("Choose a plan") to continue without interruption.
Payment
Payment is handled by Stripe. You can pay with card (Visa, Mastercard, American Express and others) or Stripe Link. We never store card details.
- Your invoices are listed under Plan og forbrug ("Plan and usage"), where you can download them or have them emailed. See Plan and usage.
- We don't refund when you downgrade or cancel. You keep what you've paid for until the end of the period.