Connect Shoporama (webshop)
Let Neo answer “where is my parcel?” from your Shoporama orders, create a read-only API key and paste it into Kaneo.
If you sell through Shoporama, you can connect your shop to Kaneo. You then see the customer's orders next to the inquiry, Neo's reply drafts use the real status, and Neo can answer “where is my parcel?” on the phone. Kaneo only gets read access, nothing in your shop changes. It's free, and only an administrator can set it up.
You find it under Integrationer → Shoporama ("Integrations → Shoporama").
Create an API key in Shoporama
In the Shoporama admin: Integrations → API Access → Create token. Name it “Kaneo” and choose Read-only access.
Paste it into Kaneo
Paste the key into Integrationer → Shoporama and press Tjek og gem nøglen (Check and save). Kaneo checks it right away and shows your shop's name. No shop address is needed, the key belongs to your shop.
How Neo finds the order
- On the phone, Neo asks for the order number, the one in the order confirmation. She only talks about the order if the number calling, or the email the customer gives, is on the order or on the customer's account.
- In inquiries, the customer is found by email (their account or their orders).
- Phone number alone is limited: Shoporama can't search customers by phone. If the customer checked out as a guest and the phone number isn't on the order, Neo can't confirm the order on the phone. She then offers to take a message, or the customer can give their email.
- Tracking and carrier show when the order has a tracking number.
By default Shoporama allows a key 1,000 calls per day. That's enough for most shops. If you get many calls and inquiries, raise the limit for the key under Integrations → API Access.
Kaneo uses one webshop at a time. If Shopify or WooCommerce is connected, disconnect it first. To remove access completely, press Afbryd (Disconnect) in Kaneo and delete the key in Shoporama.
See also
Connect WooCommerce (webshop)
Let Neo answer “where is my parcel?” from your WooCommerce orders, connect in one click, or paste a read-only key yourself.
Connect Shipmondo and parcel tracking
Let Neo answer “where is my parcel?” on the phone, with status, expected delivery and pickup point from Shipmondo and the carrier.